If you notice any unrecognized transactions on your Jeeves account, it's important to take action quickly to prevent further fraudulent activity. In this article, you will see how to report an unrecognised transaction on your Jeeves account and how to freeze a compromised card.
*When reporting a transaction that you do not recognise, it is important to note that the transaction needs to be fully processed by the merchant before it can be reported. This means that you cannot report a pending transaction. Click here to understand what a pending transaction is.
Report an issue with a transaction:
- Log in to your account and locate the transaction in question.
- Click on the transaction to open the card transaction panel.
- Click on the flag icon 🏳️ to notify our team about the issue.
- Select the reason for reporting the transaction.
*Important: If you select either of the following options, your card will be permanently deactivated, and you will need to create a new card:
⇾ I don't recognize this transaction
⇾ Transaction not authorized -
Click on Submit to send your report.
You will receive a confirmation email that your request has been received and is under review. This email will include your report number. Our team will investigate the issue and reach out to you with the outcome or if further information is required.
To prevent further fraudulent activity, please freeze all cards involved in the disputed charges.
Freeze a Card
If your card is lost or stolen, freezing it can prevent fraudulent transactions.
Freezing your card gives you control over its usage, allowing you to turn it on and off anytime without contacting support. Admins can freeze both their own and their team's cards, while employees can only freeze their own. To freeze your card:
- Go to the dashboard and open the cards panel.
- Select the card you want to freeze.
- In the card details panel, click the option to freeze or delete the card.
Alternatively, you can do this directly via the mobile app.
What is a pending transaction?
When you make a payment with a credit card, the merchant may put a temporary hold on the funds, which is known as a pre-authorization. This is a common practice used by many merchants to ensure that the customer has enough funds to cover the purchase.
The pre-authorization is done through a payment gateway provider, which is a company that helps the merchant process electronic payments.
Because of the pre-authorization hold, you may sometimes notice that a payment you made is pending or has not yet been settled.
- A pending transaction means that the payment has been authorized but has not been fully processed by the merchant yet. This can take up to 30 business days, depending on how quickly the merchant processes the payment. If the payment has not been processed within 30 days, it may be credited back to your account.
This means that the funds will become available to you again, and you will not be charged for the transaction. However, it's important to note that the exact timeframe for when the payment will be credited back to your account can vary depending on the specific merchant, payment gateway, and credit card provider.
Overall, pre-authorizations and pending transactions are normal parts of the credit card payment process. They help ensure that merchants are paid for their goods or services, while also protecting customers from fraud or insufficient funds.