Your security is our priority. Please review the following recommendations to keep your account safe from fraud or phishing attempts.
General Safety Tips
⇾ Only log in through the official website. If you’re unsure of the correct URL, contact our support team via the chat on the official website.
⇾ Always double-check the browser address. Fraudulent sites often mimic official domains by swapping letters or adding characters.
⇾ Never click on suspicious links or download files sent by unknown sources. We will never ask you to do this.
⇾ Do not share personal information (such as your username, password, PIN, card details, or verification codes) unless you’ve verified the authenticity of the request.
⇾ We will never ask for sensitive information unexpectedly or from unverified contacts.
⇾ Be wary of unexpected calls or messages requesting sensitive information, and report any suspicious activity immediately.
⇾ Always log out of your account after using a shared or public device.
⇾ We will not ask you to call unfamiliar phone numbers. Any phone contact from us will be scheduled and confirmed in advance.
If You Believe Your Account Has Been Compromised
1. Stay calm and reset your account password as soon as possible:
- Visit the official login page to begin the password reset process.
- Click “Forgot your password?”, enter your email address, and follow the instructions sent to your inbox.
2. Change your email password to ensure the security of your communication.
3. Log in to your Jeeves account and:
- Review recent transactions.
- Deactivate and delete any cards you did not create.
- Report any unrecognised activity directly through the platform.
- Contact our support team via chat once the above steps are complete.
Our team will help reconfigure your Google Authenticator and follow secure identity verification procedures.
Your awareness is key to keeping your account safe. If something doesn’t feel right, contact our support team through official channels. We're here to help.