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Downloading your Jeeves Statements

This guide explains how to download your credit card and Jeeves Cash account statements, and how to export your transactions in CSV or Excel format.

Downloading your Jeeves Cash statement

To review and download your Jeeves Cash statements, log in to your account and locate your prepaid accounts. Next to them, you will see the option View Statements.
Currently, it is only possible to download statements in PDF format. 

Download your statements

From a single section you can access all 2 types of account statements available in Jeeves:

  1. Log in to your Jeeves account
  2. Go to Settings → Account Statements
  3. Select the tab based on the statement type you need:
TabWhat it containsAvailable formats
Cash statementsTransactions and balances from your prepaid accounts (Jeeves Cash)PDF
Credit statementsYour credit card statementPDF, CSV and Excel

Export your transactions

  1. Log in to your Jeeves account
  2. Go to the Activity and Exports section
  3. Select your Jeeves Cash account in local currency
  4. Adjust the filters for the period you need
  5. Click Export Transactions and choose your preferred format:
    • CSV
    • Excel

You will receive a link to your email in approximately 10 minutes.

Reconcile your account statement with your transactions file

Keep these factors in mind for accurate reconciliation:

1. Time Zone Differences:

Platform filters use the customer's local time, while CSV/Excel exports and PDF statements use UTC time. This may cause some transactions to fall outside the selected date range.

✅ Solution: Extend your date range a few days before and after the period. Example: if you need June, filter from May 27 to July 3.

2. Transaction Date:

The export file includes all transactions (pending and completed) based on their creation date — meaning when the transaction was initiated, not when it was processed.

✅ Solution: Remove transactions with Pending status from your file and filter by Posted Date to show only transactions processed within the desired period.

3. Settled Transactions:

The PDF statement only includes completed (posted) transactions. If you filter from June 1 to June 30, transactions created in May but processed in June will not appear.

✅ Solution: Make sure your export file includes transactions created during the relevant period, as suggested above, then filter by posted date to reconcile accurately.

4. Currency 

If your company operates in more than one currency, this may cause differences when comparing.

✅ Solution: In your export file, filter the currency column to show only transactions in the currency used for your monthly statement.

If you encounter any issues or want to share your feedback, please contact our support team.

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