If you experience a situation where a transaction fails, but funds are still deducted from your Jeeves Cash account, we sincerely apologise for any inconvenience caused. We understand the importance of rectifying this issue promptly. Follow these steps to resolve the situation:
1. Confirm the Transaction Status:
Start by verifying the status of the failed transaction. Check your transaction history within your Jeeves Cash account to see if the transaction is marked as failed or pending. It is possible that the funds are temporarily held but not actually deducted.
2. Allow for Processing Time:
In some cases, a failed transaction may still display a temporary deduction until it is fully processed and the funds are returned to your account. Depending on the nature of the transaction and the involved banks or payment networks, this process may take a few business days. We recommend waiting for a reasonable amount of time to allow for any necessary reversals or refunds to take place.
3. Contact Customer Support:
If the deducted funds have not been returned to your account after a reasonable waiting period, we recommend reaching out to our customer support team for further assistance. Provide them with details of the failed transaction, including the transaction ID, date, and any relevant information. Our support team will investigate the issue, liaise with the appropriate parties, and work towards resolving it as quickly as possible.
4. Dispute the Transaction:
If an extended period has passed and the deducted funds have not been refunded, you may consider disputing the transaction. Contact our customer support team and inform them of the situation. They will guide you through the dispute process, which may involve providing additional documentation or evidence to support your claim. Disputes can take time to resolve, but we are committed to assisting you throughout the process.
Please note that individual cases may vary, and the specific steps required to rectify the issue can depend on the circumstances surrounding the failed transaction. Our customer support team is available to assist you and provide personalised guidance based on your situation.
Once again, we apologise for any inconvenience caused and assure you that we are dedicated to resolving the issue and ensuring that your funds are properly accounted for in your Jeeves Cash account.