If you notice that the amount of money in your Jeeves Cash account differs from the initial deposit you made, we are here to assist you. Follow these steps to investigate and resolve any discrepancies:
1. Verify Transaction History:
Begin by reviewing your transaction history within your Jeeves Cash account. Take note of any recent transactions, fees, or currency conversions that may have impacted your balance. It is essential to check both incoming and outgoing transactions to gain a comprehensive view.
2. Check Currency Exchange Rates:
If you deposited funds in a different currency than your Jeeves Cash account's base currency, remember that currency exchange rates can influence the displayed amount. Confirm the exchange rate used for the conversion and calculate the expected balance in your account's base currency to compare with the current balance.
3. Review Deposit Details:
Double-check the details of the deposit you made. Ensure that the sender used the correct recipient information provided by Jeeves, such as your unique account number or other required details. Discrepancies in deposit information can sometimes lead to differences in the account balance.
4. Contact Customer Support:
If you have followed the above steps and are still unable to account for the difference in your account balance, we recommend reaching out to our customer support team for assistance. For customers in the US & Canada, please contact us at nam_support@tryjeeves.com. For customers in the EU & UK, kindly email eu-support@tryjeeves.com.
When contacting customer support, please provide the following information to help us investigate the issue:
- Your Jeeves Cash account details.
- A clear description of the discrepancy, including relevant transaction details and any other information that may be helpful in understanding the issue.
Please note that response times may vary, but we are committed to addressing and resolving customer inquiries as quickly as possible.
At Jeeves, we prioritise transparency and accuracy, and we are dedicated to helping you resolve any discrepancies in your account balance.