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Jeeves Pay: A Comprehensive Guide

Welcome to our guide on using Jeeves Pay, a convenient payment solution designed for businesses. Whether you're new to Jeeves Pay or looking for more information, this article will provide you with an overview of its features and functionalities.

Record your vendor’s information

Before creating a payment, you need to create a vendor in your Jeeves account. 

  1. Go to the Jeeves Pay tab in the top navigation bar and click on Vendors.

  2. Click on “Add a Vendor” and choose the vendor's country and account currency.

  3. Based on the selected combination, Jeeves will prompt you to choose the payment method.

  4. Provide the vendor's business and bank account information as per the selected payment method.
  5. Review the information and click on “Submit” to complete the operation.

Sending Payments with Jeeves Pay

To send a payment to your vendor using Jeeves Pay, please follow the simple steps below:

  1. Log in to your account dashboard and select the Jeeves Pay tab

  2. Click on the “Send Money” button located in the Quick Actions panel.


  3. Upload the invoice for which you are making the payment and choose the vendor you wish to pay.


  4. Select the amount you want to send and the preferred payment source. You can select any of your Jeeves Cash accounts as the payment source.


  5. Select the date when you want to send the payment. If you prefer to send it immediately, choose today's date. The payment method you selected when adding the vendor will be used as the default payment method for processing this payment.


  6. Take a moment to review the payment details and ensure the following:

    • Select the purpose of the payment.
    • Enter any reference information you would like to send to the recipient.

    Once you have ensured everything is accurate, click the “Schedule the Payment” button to submit the payment.



Sending Invoices to Jeeves

There are two ways to record your invoices in Jeeves:

  1. Send your invoice to from an email address connected to an active Jeeves account.

    Once sent, the invoice will be parsed by our invoice processing engine and will be available for payment under the Jeeves Pay, Draft Payments tab.

  2. The second option is to upload an invoice: You can upload an invoice to attach it to payment at the time of payment creation. 

What are the different payment processing statuses?

When using Jeeves Pay, you may come across different payment processing statuses that indicate the progress and outcome of your payment. Here are the four payment processing statuses you may encounter:

  1. In progress: This status indicates that the payment processing has been initiated by the partner bank. It means that the payment is currently being processed and will be completed soon. Please note that the exact processing time may vary depending on various factors.

  2. Completed: When a payment status is marked as “Completed” it means that the payment has successfully finished processing and has been received by the recipient bank. However, it's important to note that it may take a few hours for the payment to be deposited into the vendor's bank account. The actual deposit time can depend on the recipient bank's policies and procedures.

  3. Failed: If a payment fails, it usually occurs due to incorrect recipient account information or the recipient's account being closed. When a payment fails, it cannot be processed successfully. In such cases, a refund will be initiated back into the payment source for the transaction amount, including any associated transaction fees. This ensures that the funds are returned to the sender.

Local Payment Rails and Transaction Limits

Jeeves Pay provides local payment rails in over 90 countries, allowing you to conveniently send payments to your vendors across the globe. However, it's important to note that depending on the specific country you are sending funds to, there may be transaction limits in place.

If you require an exception to the transaction limits for your account, our team can work with our partner bank to explore possibilities for increasing the limits specifically for you.

To request a transaction limit exemption or discuss your specific requirements, please reach out to our dedicated customer support team. They will be happy to assist you with your query and guide you through the process of requesting an exemption.


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