How can we help?

Jeeves Pay: A Complete Guide

Welcome to our guide on using Jeeves Pay, a convenient payment solution designed for businesses. Whether you're new to Jeeves Pay or looking for more information, this article will provide you with an overview of its features and functionalities.

Record your vendor’s information

Before creating a payment, you need to create a vendor in your Jeeves account. 

  1. Go to the Payments tab in the top navigation bar and click on manage vendors.
  2. Select Add new Vendor and choose between a Business or Personal payment, then add the vendor's country and account currency.
  3. Choose the payment method and add the bank account details and contact information.
  4. Review the vendor information and click on submit to complete the operation.

Edit existing vendor details

Updating existing vendor profiles is quick and easy. To make changes to an existing vendor:

  1. Head to the Payments tab
  2. Select Manage Vendors >See all
  3. Select the desired vendor
  4. Edit Vendor Details or Payment Method

Send Payments with Jeeves Pay

To send a payment to your vendor using Jeeves Pay, please follow the simple steps below:

  1. Log in to your account dashboard and select the Payments tab
  2. Find the correct vendor and click on Pay vendor 

    - Upload the invoice for an automated experience  Jeevespay2.png- Complete the step manually by selecting the amount you want to send and the preferred payment source. You can select any of your Jeeves Cash accounts as the payment source.


  3. Select when you want to sent the payment. The payment method you selected when adding the vendor will be used as the default payment method for processing this payment.
  4. Take a moment to review the payment details and ensure the following:

    • Select the purpose of the payment.
    • Enter any reference information you would like to send to the recipient.

    Once you have ensured everything is accurate, click the Schedule Payment button to submit the payment.


Send a bulk payment

You can send multiple payments at once using the bulk pay feature. Before sending a bulk payment, you need to ensure that a vendor profile is created for each recipient of the bulk payment.

To send a bulk payment:

  1. Navigate to Payments 
  2. Click on the option Create bulk payment found on the main dashboard or the Payments section
  3. Download the desired bulk payment template according to the payments currency
  4. Complete the downloaded template and upload it back
  5. Select the funding Cash account
  6. Name your payment and describe the payment purpose
  7. Click Continue and review your payment summary
  8. Click Pay to send your payments

Your payments will appear as processing, and they will be sent on the scheduled payment date.

Please note that the payment approval policy also applies to your bulk pay payments. Payments that require approval will automatically be assigned a Needs approval status and appear in the approvers’ account.

Just like individual payments, payments need to be approved by the scheduled payment date or they will not be sent and be moved into your Draft payments.


Send Invoices to Jeeves

There are two ways to record your invoices in Jeeves:

  • You can add invoices directly to your Jeeves Pay page by having your team forward invoices to

    1. From an email address connected to an active Jeeves account, email
    2. Attach a PDF version of the invoice
    3. Once sent, the invoice will be parsed by our invoice processing engine and will be available for payment under Drafts, in the Payments tab

  • In addition to forwarding your invoices via email, you can also drag and drop your invoices to create a pre-populated draft payment, at the time of payment creation. 

    1. Head to the Payments tab and select Create a Payment
    2. Drag and drop your invoice
    3. The invoice will be turned into a draft payment that you can view, edit, or discard

Please always ensure that your invoice is formatted correctly:

  1. Invoice attachments should not exceed 20MB each, and the total attachment size must be less than 35MB
  2. Invoice format should be jpg, .jpe, .jpeg, .png, .gif, .pdf, .txt, .htm, .html, .zip, .heic, .heif, .avif, .webp, or .ofd

What are the different payment processing statuses?

When using Jeeves Pay, you may come across different payment processing statuses that indicate the progress and outcome of your payment. Here are the four payment processing statuses you may encounter:

  1. In progress: This status indicates that the payment processing has been initiated by the partner bank. It means that the payment is currently being processed and will be completed soon. Please note that the exact processing time may vary depending on various factors.

  2. Completed: When a payment status is marked as “Completed” it means that the payment has successfully finished processing and has been received by the recipient bank. However, it's important to note that it may take a few hours for the payment to be deposited into the vendor's bank account. The actual deposit time can depend on the recipient bank's policies and procedures.

  3. Failed: If a payment fails, it usually occurs due to incorrect recipient account information or the recipient's account being closed. When a payment fails, it cannot be processed successfully. In such cases, a refund will be initiated back into the payment source for the transaction amount, including any associated transaction fees. This ensures that the funds are returned to the sender.

Local Payment Rails and Transaction Limits

Jeeves Pay provides local payment rails in over 90 countries, allowing you to conveniently send payments to your vendors across the globe. However, it's important to note that depending on the specific country you are sending funds to, there may be transaction limits in place.

If you require an exception to the transaction limits for your account, our team can work with our partner bank to explore possibilities for increasing the limits specifically for you.

To request a transaction limit exemption or discuss your specific requirements, please reach out to our dedicated customer support team. They will be happy to assist you with your query and guide you through the process of requesting an exemption.


Was this article helpful?